Technology Support Specialist
ESU 4, representing school districts in Johnson, Nemaha, Otoe, Pawnee, and Richardson Counties, is accepting applications for a 'Technology Support Specialist.' ESU 4 offers an outstanding salary and benefit package. For more information regarding this position, please contact Gregg Robke, Administrator, ESU 4. View the complete job description.
|JOB TITLE:||Technology Support Specialist|
|REPORTS TO:||Director of Technology|
EVALUATION: Performance of this position will be evaluated in accordance with the provisions of ESU 4 Board Policies and Procedures and as determined to be appropriate.
- Associate’s degree or equivalent work experience.
- Experience in an educational environment is preferred.
- Ability to support multi-platform computer systems in an educational environment.
- Ability to support multi-platform servers in an educational environment.
- Ability to support wireless and wired networks, switches, and filters.
- Ability to support multiple technologies including but not limited to door access and VOIP phone systems.
- Ability to consult area school districts with regard to network design and topology including CIPA compliance.
- Ability to consult with area school districts with regard to technology and design such as door access and VOIP phone systems
- Ability to remain calm and supportive with users in the midst of a technological “crisis”.
- Flexibility to work nontraditional hours when necessary.
- Strong written and verbal communication skills.
- Self-motivated and able to multi-task and effectively prioritize and execute tasks.
- Demonstrated problem solving skills.
- Valid Nebraska driver’s license with the ability to drive to meet the requirements of the job.
- Frequent travel and occasional overnight stays.
- Assist in supporting ESU 4 area school districts in designing, documenting, and maintaining network hardware and software to ensure maximum uptime and connectivity.
- Provide troubleshooting support to end users for hardware, software, and network issues.
- Document, track, and monitor network issues to facilitate a timely resolution.
- Work as a team member with ESU 4 and school district staff.
- Attend local and regional meetings related to role and responsibility.
- Support ESU 4’s mission and vision.
- Other duties as assigned.
WORK ENVIRONMENT: Mental Demands/Physical Demands/Environment Factors
- Constant repetitive hand motions; prolonged use of a computer.
- Constant walking, standing, and/or climbing; constant stooping, bending and kneeling; works in confined spaces; ability to lift and carry fifty pounds without assistance.
- Work both outside and inside school buildings; work around machines and moving parts; work around moving objects and vehicles; work on ladders and/or scaffolding; exposure to electrical shock, dampness, humidity, exposure to environments, and airborne dust; slippery or uneven walking surfaces.
- Frequent sitting and driving.
- Frequent travel to area schools with a home base to be determined (example: Auburn).
- After hours routine maintenance on school district equipment.
- Occasional prolonged and irregular hours.
- Lift, carry, push, and/or pull light to moderate amounts of weight or up to 50 pounds.
EMPLOYEE PUNCTUALITY AND APPEARANCE:
- In order for schools to operate effectively, employees are expected to perform all assigned duties and work all scheduled hours during each designated workday, unless the employee has received approved leave.
- Any deviation from assigned hours must have prior approval from the employee’s supervisor or building administrator.
- All employees are required to report to work dressed in a manner that reflects a positive image of ESU 4 and is appropriate for their position.
WORK HOURS: 240 day work agreement
Applications will be open until the position is filled. Please send a request to access the application form. Any questions regarding the application process can be directed to:
Gregg Robke, Administrator
Educational Service Unit 4
919 16th Street
402.274.4354 ext. 3099